Terms and conditions

General terms and conditions of purchase

  1. General
    1. These general terms and conditions of purchase (“The Terms and Conditions of Purchase”) apply between MILAB Microphones AB, corporate ID no. 556460-6605 (“Milab”, “us” or “we”) and the consumer or company (“the Customer” or “you”) making purchases at milabmic.com (“the Website”).
    2. The Terms and Conditions of Purchase apply to sales within Sweden and the European Union (EU).
    3. When the Customer places an order on the Website, the Customer accepts these Terms and Conditions of Purchase and certifies that the information provided in connection with the order is correct.
    4. The Terms and Conditions of Purchase, along with the Customer’s order, the order confirmation, and the delivery confirmation, constitute the contractual supporting documents for the purchase.
    5. The Customer must be aged 18 or over to be able to make purchases on the Website. If the Customer is making a purchase on the Website for a company, the Customer gives us an assurance that the Customer is authorised to accept the Terms and Conditions of Purchase and to make purchases on behalf of the company.

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  2. Ordering and order confirmation
    1. The Customer makes a purchase by completing an order on the Website. When Milab receives the Customer’s order, the order is confirmed through an order acknowledgment, which means that Milab sends out an email containing information that the Customer has entered on the order form themselves.
    2. When Milab has processed the order, an order confirmation is sent to the email address provided by the Customer in the order.
    3. Milab reserves the right to cancel the Customer’s order in full or in part before any delivery confirmation has been sent by Milab to the Customer. A cancellation can take place if a product is out of stock, for example. In such cases, Milab gives notice of this to the email address provided by the Customer in the order.
    4. Milab recommends that the Customer should always read through the order confirmation to check that it coincides with the order.
    5. If the Customer discovers that the order confirmation deviates from the order, the Customer must notify Milab of the deviation immediately. If the Customer fails to notify Milab of the deviation after delivery at the latest, inaction on the part of the Customer will be considered acceptance of the order confirmation.
    6. Milab issues a disclaimer regarding any typographical or printing errors on the Website and in the order confirmation that are clearly incorrect.

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  3. Delivery and delivery confirmation
    1. Delivery takes place according to the delivery time indicated in the order confirmation. The Customer’s chosen delivery option is stated in the order confirmation. It is not possible to change delivery options afterward.
    2. Delivery times and any shipping costs may vary depending on the delivery address.
    3. Milab sends a delivery confirmation to the email address provided by the Customer in the order when the order is sent from Milab to the Customer.
    4. The risk for the goods is transferred to the Customer when the goods have been delivered.
    5. In the event of any delay in delivery, Milab will notify the Customer as soon as Milab becomes aware of the delay, informing the Customer of when delivery is expected to take place. Milab will inform the Customer of the delay via the email address provided by the Customer in the order.

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  4. Prices and payment
    1. All prices on the Website are stated in Swedish kronor (SEK) or Euro (EUR) and include VAT. All additional costs such as shipping costs etc. are shown in the order overview before the Customer places their order.
    2. The Customer can pay for their purchase using the methods provided on the Website by Milab at any given time.
    3. For orders within the EU, VAT is levied at the Swedish tax rate. If the Customer has a VAT number, no VAT is levied if the Customer is resident in an EU country other than Sweden.
    4. Milab is entitled to change and correct prices on the Website at any time. This does not apply to orders already placed.
    5. Milab reserves the right to charge the Customer interest on overdue payment in accordance with law in the event of non-payment. In the event of late payment or non-payment, reminder fees and debt collection fees may be payable in accordance with the Act (1981:739) on compensation for debt recovery costs, etc. in force at any given time.

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  5. Right of withdrawal and right to return – for consumers
    1. A Customer who makes a purchase as a consumer has a right to withdraw from their purchase within 14 days from when the Customer received the delivery.
    2. The right of withdrawal does not apply to goods that have been manufactured according to the consumer’s instructions or that have otherwise been clearly personalised (specially-ordered products). The exceptions set out in the Act (2005:59) on distance agreements and agreements off business premises otherwise apply.
    3. If the Customer wishes to exercise their right of withdrawal, the Customer must notify us of that fact by email to milab@milabmic.com within 14 days from when the Customer received the delivery. The Customer pays any return costs.
    4. The goods must be returned with unopened packaging and must otherwise be in an unused and undamaged state. Any seals must be unbroken.
    5. The Customer must clearly label the package to be returned with Milab Microphones AB and their order number. The return must be made to:
       
      Milab Microphones AB
      Gevärsgatan 20
      SE-254 66 Helsingborg
      SWEDEN
       
    6. Milab will notify the Customer by email when the return has been received. Milab normally processes returns within one (1) week from receipt of the return. Milab will issue a refund no later than three (3) days after processing the return, provided that the Customer has already paid for the goods.
    7. Milab reserves the right to make a deduction for reduction in value if Milab discovers that the packaging of the goods is broken or that the goods have been used or are in a damaged state. Any deduction for reduction in value is assessed in each individual case and will be determined by Milab by comparing the value of the goods at the moment of return with their original value at the moment of purchase.

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  6. Complaints
    1. Milab recommends that the Customer examine the products when the Customer has received the delivery. Milab also recommends that the Customer check the packaging in case the delivery has been damaged during transport.
    2. If the Customer discovers any fault or defect in the delivery or the goods, the Customer must inform Milab of the fault or defect immediately by sending an email to Milab’s email address – milab@milabmic.com.
    3. The Customer must file a complaint within a reasonable period of time. For consumers, this means faults or defects discovered within three (3) years from the delivery date. For companies, this means faults or defects discovered within two (2) years from the moment of purchase.

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  7. Use of the products
    1. The Customer undertakes to use the Products in accordance with the manufacturer’s instructions and in accordance with applicable laws and regulations. Milab is not responsible for any loss or damage occurring as a result of incorrect use of the product.

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  8. Questions and complaints
    1. The Customer is welcome to contact us by sending an email to our email address – milab@milabmic.com – if the Customer has any questions or complaints about their order.
    2. Milab will respond to the Customer’s questions and complaints as soon as possible but gives no guarantees with regard to response times as these may vary depending on workload.

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  9. Limitation of liability
    1. Milab is not liable for indirect damage arising from the Products or use of the Products, such as, but not limited to, loss of profits or other economic losses.
    2. Milab’s total liability for direct damage is limited to the purchase price of the product. That limit does not apply if intent or gross negligence on Milab’s part exists.

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  10. Amendments to the Terms and Conditions of Purchase
    1. Milab reserves the right to amend these Terms and Conditions of Purchase at any time. Amendments will enter into force when they are published on our Website. Agreements already entered into between the Customer and Milab are not affected by such amendments, unless otherwise agreed.

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  11. Force Majeure
    1. Milab is not liable if fulfilment of commitments is delayed or prevented due to circumstances beyond Milab’s reasonable control, such as but not limited to natural disasters, war, pandemics, disease epidemics, strikes (“Events of Force Majeure”). If such a situation arises, Milab will notify the Customer as soon as possible and take action to minimise the impact on our commitments.

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  12. Invalidity of provisions
    1. If any provision of these Terms and Conditions of Purchase should be considered invalid or be declared invalid or unenforceable by a competent court or other public authority, that provision will only be invalid to the extent required in order for it to fulfil the requirements in accordance with law. The other provisions of the Terms and Conditions of Purchase remain fully valid and enforceable. If possible, the invalid provision must be replaced by a valid provision which achieves, as far as possible, the same purpose and economic results as the invalid provision.

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  13. Disputes – for consumers
    1. The parties must attempt to resolve disputes by reaching a consensual solution. Consumers have a right at all times to refer disputes to Allmänna Reklamationsnämnden (ARN) [the Swedish National Board for Consumer Complaints]. Read more about ARN at www.arn.se.
    2. In addition to ARN, consumers have a right to resort to the EU’s joint dispute resolution body, the Online Dispute Resolution platform (the ODR platform).
    3. If an action is brought in court, the dispute will be settled by a Swedish general court in accordance with Swedish law.

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  14. Disputes – for companies
    1. The parties must attempt to resolve disputes by reaching a consensual solution.
    2. If the dispute cannot be settled by means of a consensual solution, the dispute must be settled by a Swedish general court in accordance with Swedish law.

This document was last updated 2024-10-28

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